Refund & Returns Policy

Within 30 days of delivery, you may exercise your right of withdrawal and return the product provided the packaging is completely sealed, with the original plastic security seal intact and unopened, along with all accessories included. If the packaging has been opened or the seal removed, the return no longer qualifies under the withdrawal period.

Return Shipping & Fees

- For most returns, you're responsible for return shipping costs — we don't provide prepaid labels.
- A $6 restocking fee may apply to returns not related to a product defect 
- If your item arrives damaged or defective, we cover return shipping and issue a full refund, including original shipping costs.

How to Start a Return

1. Email support@rivahairpro.com or message us on WhatsApp with your order number and reason for return.
2. We'll send instructions for returning the item to our warehouse.
3. Once received and inspected, we'll process your refund to your original payment method within 5–10 business days.

Exchanges

Let us know when you request your return if you'd like a different color or model — we'll ship the replacement once the original item is received and inspected. Exchange shipping follows the same rule as returns: covered by us for defects, by you otherwise.

Non-Returnable Items

• Items showing signs of use beyond inspection
• Products purchased through unauthorized third-party resellers
• Final sale or clearance items, clearly marked at checkout

Refunds & Installment Payments

Card and PayPal refunds typically post within 5–10 business days. If paid via an installment provider, your repayment schedule is adjusted according to that provider's terms.

Questions

Reach our team anytime at support@rivahairpro.com or via WhatsApp.