Privacy policy
Last updated: September 19, 2026
Privacy Policy
This Privacy Policy describes how RIVA HAIR PRO ("we," "us," "our"), operated by Vivia Group, collects, uses, and shares your personal information when you visit or make a purchase from rivahairpro.com (the "Site").
Information We Collect
Device Information — When you visit the Site, we automatically collect information about your browser, IP address, time zone, and cookies, along with the pages and products you view. We collect this through cookies, log files, and similar tracking technologies (pixels, tags, web beacons).
Order Information — When you make or attempt a purchase, we collect your name, billing and shipping address, payment details, email, and phone number.
How We Use Your Information
- Process and fulfill your order, including payment, shipping, and confirmations
- Communicate with you about your order or support requests
- Screen orders for fraud and risk
- With your consent, send marketing and promotional communications
- Improve our Site and understand how customers shop with us
Cookies & Analytics
We use cookies to remember your cart and understand how visitors use our Site. We may use analytics or advertising tools such as [Google Analytics / Meta Pixel — confirm which apply] to measure traffic and ad performance. You can disable cookies in your browser settings, though some features may stop working correctly.
We do not change our data collection practices in response to a browser's "Do Not Track" signal.
Sharing Your Information
We share information with trusted third parties needed to run our store: Shopify (our e-commerce platform), Shopify Payments/PayPal/Venmo (payment processing), our shipping carrier, and our fulfillment provider. We do not sell your personal information. We may also disclose information to comply with the law or protect our rights.
Data Retention
We retain your order information for our records unless you request that we delete it.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. Contact us at support@rivahairpro.com to exercise these rights.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.
Contact
Questions about this policy can be sent to support@rivahairpro.com.