Política de envío


Shipping Policy for RIVA Hair Pro

Thank you for shopping at RIVA Hair Pro. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification email once your order has dispatched.

Domestic Shipping (Venezuela)

  • Delivery Window: Standard delivery takes 2 to 5 business days depending on the destination city.

  • Local Delivery: Express / same-day delivery options may be available for select metropolitan areas.

  • Shipping Rates: Calculated and displayed at checkout or coordinated directly with customer support via WhatsApp.

International Shipping (Rest of the World)

  • Delivery Window: International orders typically arrive within 5 to 12 business days, depending on the carrier and customs clearance.

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout based on your destination country.

  • Customs, Duties, and Taxes: RIVA Hair Pro is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Tracking Your Order

  • Once your order has shipped, you will receive an email containing your tracking number and shipping confirmation.

  • Tracking details generally become active within 24–48 hours of dispatch.

Damages & Lost Shipments

  • If your order arrives damaged, defective, or fails to arrive within the estimated window, please contact our support team immediately:

    • Email: support@rivahairpro.com (or your store's primary contact email)

    • WhatsApp: Direct assistance via our official WhatsApp channel.

  • Please save all packaging materials and damaged goods before filing a claim or requesting a replacement.